Play With a Cleared Account
You Have Just Been Asked for Documents by Bag Casino
Every licensed casino must confirm who you are, and our check normally takes 33 hours from upload.
Six Lines
Unchecked Today, Cleared Tomorrow
Company
Bag Casino Ltd
Licence
Malta Gaming Authority, MGA/B2C/571/2019
Review time
33 hours
Required by
Before your first withdrawal at the latest
Questions
Minimum age
18+
Pass It First Time
How Do You Pass the Check First Time?
Where Is the Documents Section?
Open your account menu and choose the documents section, then read the list of what is wanted for your market. Skipping a line here is the usual reason a review stalls.
Flat Copy, Not a Tilted Shot
Upload a clear photograph or scan of your photo ID, every corner inside the frame and the text readable. Glare across the lower half makes an otherwise valid card useless.
Name Must Match Your Account
Send a proof of address issued recently, showing your name and full address exactly as they sit in your account. A loose crop that hides the letterhead will be sent back.
Hands Off While It Is Reviewed
Leave the file alone and watch your inbox, and head to live chat if a document is rejected so the reason is fixed at once. Most files clear inside 33 hours.
Four papers
Which papers does Bag Casino check?
You will know exactly which papers go where, and what each one has to show.
Photo ID
Confirms: Who you are, and that you are 18+; Must show: All four corners, no glare, current date
Proof of address
Confirms: Where you actually live; Must show: Your name, address, issued in the last three months
Payment card image
Confirms: The card behind your deposits; Must show: Card number covered, name and expiry visible
Photo ID selfie
Confirms: The paper matches the person; Must show: Face and document in one frame, unedited
When It Starts
When Will Bag Casino Ask Me for Documents?
Most players worry the check appears out of nowhere; three moments explain exactly why it appears.
Just Raised Your Limit
Ask for a higher deposit ceiling and the licensing rules make us confirm you can fund that play, so photo ID and proof of address come first.
A Payment Well Above Your Normal
One payment far larger than your usual pattern flags itself, so we confirm the account holder and the source of the funds before it moves.
Why Is My Payout Held?
Cashing out for the first time triggers the full check, which is the licensed point of no return: photo ID, proof of address and your card image.
Three Questions
Show Where the Money Came From
Read this and you will know why the question comes and which papers answer it.
Holding its licence from the Malta Gaming Authority, number MGA/B2C/571/2019, Bag Casino Ltd must ask where your deposits came from. Treat the request as routine anti-money-laundering work rather than a suspicion aimed at you; every player can meet it.
Papers that may be requested
Have one or two of these to hand when the question arrives.
- Recent payslips from your employer
- Bank statements showing salary credits
- A recent tax notice of assessment
- Documents for a property or asset sale
- A letter confirming a pension or benefit
Yours Came Back
Wrong File Today, Cleared Tomorrow
Use this the moment a document is refused and you want the next upload to land.
Name mismatch on the account
Your name, date of birth or address on the paper differs from what sits on the account, so the reviewer cannot link the two. Match the account details to the paper Send the papers that use your full legal name
Shoot the full page
A corner, a photo page or an expiry date is cropped or shadowed, which leaves the reviewer without a full view. Lay the paper flat in even daylight Keep all four edges inside the frame
A current address confirmed
A bill dated months back no longer proves where you live now, so the address cannot be confirmed from it. Pick a bill from the last few months Send the page that shows your address
Mid-check
Answers for a check in progress
When does Bag Casino actually need to see my ID?
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At the latest, it is needed before your first withdrawal leaves the account. Bag Casino can ask sooner, at registration or at the first deposit, so keep your papers near. Nothing gets paid out until the account is cleared.
Which regulator holds the licence behind this casino?
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The Malta Gaming Authority issues and supervises the licence held by Bag Casino Ltd, under MGA/B2C/571/2019. That licence is the reason identity and source of funds checks exist here. Curaçao company number 886532 sits alongside it.
A document came back refused, so what now?
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Read the note on the refusal first: glare, cropping and expired dates are the usual culprits. Shoot the document again in flat light with all four corners inside the frame. If the note is unclear, write to the verification team and quote your reference.
My name changed after signing up, does that matter?
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Yes, the name on your papers has to match the registered name. Send the marriage or change certificate together with the current photo ID. Once the file is updated, the earlier refusal note no longer blocks your payout.
Will I upload the same documents a second time later?
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Not normally. An approved file stays approved, so the next payout should not ask again. Fresher documents are requested only when the photo ID expires or the address on file changes. Anything else would be a new check, not a repeat.